Refund policy

OUR ITEMS ARE EXCHANGEABLE BUT NOT REFUNDABLE.

It may happen that upon receipt, an item is damaged by accident. If this is the case and it is from Canada, you will have seven days to return it to us. Before proceeding with the return, please inform us at info@alakaiboutik.com. We will indicate how to proceed. It must be in its original packaging and in the same condition as you received it. You will receive a credit for your next purchase as soon as we receive and inspect the item. The customer is responsible for the shipping and return of a new item. We are not responsible for lost or damaged packages. Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request. If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original payment method within a certain number of days.

GIFTS

If the returned item was identified as a gift when purchased and was sent directly to you, you will receive a gift credit of equal value to your return. Once we have received the returned item, a gift check will be mailed to you.

If the item was not identified as a gift when purchased, or if the gift giver has chosen to receive the item first in order to give it to you later, we will send a refund to the gift giver and they will be aware that you have returned the item.

SHIPPING

To return an item, you must mail it to: 324 D'Orléans, St-Lambert, QC, J4S 1Y2, Canada. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive the item you are returning.

RETURNS FROM OUTSIDE CANADA

You will then have fourteen days to return the item to us. The return of items must be declared to customs as "return of Canadian merchandise". If you ignore this step, the package could be rejected and returned and/or additional fees may apply. In such a case, the fees will be deducted from your credit note.